TermsofService.

By using this website or engaging Neogen Media for services, you agree to these terms. They cover how you can use the site, who owns the content you see here, what happens if a service engagement goes sideways, and which laws apply.

Our actual service work — retainers, projects, snapshots, audits — is governed by separately-signed engagement agreements. Those take precedence over this page wherever they differ.

“Neogen Media”, “we”, “us”, and “our” refer to the AI-first digital marketing and automation agency operating from:

“You” and “your” refer to the individual or entity using this website or engaging with our services.

You accept these terms by:

• Using, browsing, or otherwise accessing neogenmedia.com.
• Submitting the contact form or any enquiry.
• Signing a separate engagement agreement (which incorporates these terms by reference for anything it doesn’t explicitly override).

If you don’t agree with any part of these terms, don’t use the site and don’t engage with us.

You agree not to:

• Scrape, crawl, or bulk-download this site beyond what our robots.txt and llms.txt permit.
• Attempt to bypass any authentication, rate-limiting, or security mechanism.
• Submit false, misleading, or harmful content through our contact form, career form, or any other input.
• Reproduce, rebrand, or resell site content (copy, graphics, case-study data, schemas, code) without our written consent.
• Use the site to harass, defame, or spam any individual or entity.

We reserve the right to block any IP, user, or vector that violates these provisions, with no notice.

The information on this website about our services (SEO, digital marketing, web development, design, AI automation, GoHighLevel) is descriptive, not contractual. Every actual engagement is governed by a separately-signed agreement that specifies:

• Scope of work and deliverables.
• Timeline, milestones, and dependencies.
• Fees, payment terms, and currency.
• IP ownership and licensing of work product.
• Confidentiality and non-disclosure.
• Termination, exit, and data-handover process.

Where that signed agreement and this page conflict, the signed agreement controls.

All content on neogenmedia.com — text, imagery, typography, code, schemas, brand elements — is owned by Neogen Media or licensed to us, and is protected by Indian and international copyright law.

You may view, share, and cite our content with attribution (linking back to the source URL). You may not reproduce, remix, or republish it at scale without written permission. Case-study data is published with explicit client authorisation and cannot be reused beyond quotation with credit.

Work product delivered under a signed engagement is licensed or assigned per the terms of that engagement.

The site uses third-party services (Google Analytics, Meta Pixel, Microsoft Clarity, GoHighLevel, n8n, Dokploy, Hostinger, Google Workspace, Sanity CMS, Vapi, Kling AI, and others we disclose in our Privacy Policy). We’re not responsible for the availability, accuracy, or practices of those third-party services. Your use of them is governed by their respective terms.

This website is provided “as is” and “as available”. We don’t warrant that:

• The site will be uninterrupted, timely, or error-free.
• The information on it (including case-study results, benchmarks, and field-notes) applies to your specific situation without further analysis.
• Any particular business outcome will happen because you engage us — marketing is probabilistic, not deterministic.

All warranties, express or implied, are disclaimed to the maximum extent permitted by law.

To the maximum extent permitted by law, Neogen Media, its directors, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, loss of data, or business interruption — arising out of your use of this website.

For service engagements, liability caps and indemnities are specified in the separately-signed engagement agreement.

You agree to indemnify and hold Neogen Media harmless from any claim, loss, liability, or expense (including reasonable legal fees) arising out of your violation of these terms, your misuse of the site, or your infringement of any third-party right through activity on this site.

These terms are governed by the laws of India. Any dispute arising out of or relating to this website or these terms is subject to the exclusive jurisdiction of the competent courts in Kochi, Kerala, India.

Nothing in these terms affects any non-waivable statutory rights that apply to you under the law of your place of residence.

We may revise these terms from time to time. Material changes will be reflected in the “Last updated” date at the top. Continued use of the site after a revision is posted constitutes acceptance of the updated terms.

Questions about these terms? Email info@neogenmedia.com or write to us at the registered address above.